Frequently Asked Questions
Yes. We take training and professionalism seriously. Our operators are experienced in towing, recovery, and heavy-duty situations, and we work hard to ensure every job is handled safely and correctly.
Yes. We provide specialized heavy-duty support services, including load shifts, equipment transport, and power unit swaps for commercial vehicles and equipment that need professional handling.
We can help. We handle difficult recovery situations involving overturned vehicles, stuck trucks, off-road recoveries, and other challenging positions. When necessary, we use specialized recovery equipment, including rotator service, to safely recover vehicles in complex situations.
Yes. We provide medium-duty towing for work trucks, cargo vans, box trucks, delivery vehicles, and other medium-duty units that require professional transport.
Yes. We work with commercial customers, fleet operators, trucking companies, and businesses that need reliable towing, transport, and recovery services. We understand the urgency involved when a commercial vehicle is down.
Yes. We provide heavy-duty towing for loaded tractor-trailers, semis, buses, dump trucks, and other large commercial vehicles. We also handle difficult accident recovery and specialized heavy-duty towing situations.
Yes. We offer fuel delivery as part of our roadside assistance services. Just let us know where you are and what type of fuel your vehicle needs.
Yes. We provide vehicle lockout service. If your keys are locked inside your car, truck, or SUV, we can come out and help you regain access without the added stress of trying to force your way in.
Yes. We offer flat tire service as part of our roadside assistance. If you have a good spare tire available, we can help change it and get you back on the road.
Yes. We provide jump starts for dead car batteries and other roadside battery-related issues. If your vehicle will not start, give us a call and we’ll come out and help.
We offer both. If the problem can be solved on-site, we may be able to help with a jump start, tire change, lockout, or fuel delivery so you can avoid a tow whenever possible.
We can assist with both local and longer-distance towing, depending on the situation. If you need your vehicle transported beyond the immediate area, call us and we’ll let you know how we can help.
We understand how important your vehicle is, and we treat every tow with care. We use the right equipment, the right towing method, and careful loading and unloading procedures to help protect your vehicle throughout the process.
Yes. We can transport many types of construction equipment and heavy equipment. If you need machinery moved safely from one location to another, we have the trucks and equipment to get the job done.
Yes. We provide accident recovery services for passenger vehicles, commercial vehicles, and heavy-duty equipment. Whether the vehicle is damaged, disabled, or off the roadway, we have the equipment and experience to recover it safely.
Yes. We use the proper equipment and towing methods to protect AWD and 4×4 vehicles. In many cases, a flatbed is the best solution because it prevents unnecessary drivetrain wear and helps ensure safe transport.
In many cases, yes. Flatbed towing is often the safest option for motorcycles, SUVs, all-wheel-drive vehicles, four-wheel-drive vehicles, and certain damaged vehicles because it keeps all four wheels off the ground during transport.
Yes. We provide 24/7 towing and roadside assistance, so whether your vehicle breaks down during the day, late at night, or early in the morning, you can call us for help.
When you call us directly, you are contacting the towing company that performs the service. That often means faster communication, clearer expectations, and a more direct path to getting help when you need it most.
Yes. We work hard to provide professional towing and roadside assistance at fair and competitive rates. We know customers want dependable service without unnecessary hassle or surprise.
In some cases, especially when ownership or authorization needs to be confirmed, we’ll be required to see your driver’s license and vehicle registration. Of course, you’ll need to have your payment method ready.
In many cases, yes. Being with your vehicle can make the process easier because we may need to confirm the destination, access the vehicle, or verify that you are the owner and are authorizing it to be towed.
Your safety comes first. If possible, move your vehicle to a safe location, turn on your hazard lights, and stay clear of moving traffic. Once you call us, keep your phone nearby in case we need to reach you for directions or updates.
Please have your exact location, your vehicle’s make and model, a description of the problem, and the destination where you want the vehicle taken. If you are on the highway, the nearest exit, mile marker, or visible landmark can help us find you faster.
It might. Many insurance policies and roadside assistance plans include towing or roadside service coverage. We recommend checking with your insurance provider or roadside plan to see whether your service is covered or reimbursable.
We do our best to be clear about what your service will involve. Because towing prices can vary depending on the vehicle, location, and circumstances, we first gather the necessary details and then explain the service and pricing as clearly as possible.
The cost depends on several factors, including the type of vehicle, the distance of the tow, the kind of service needed, and whether special equipment is required. We’ll gather the details of your situation so we can give you the most accurate information possible.
Response time depends on your location, traffic, weather, and current call volume, but we always work to arrive as quickly as possible. When you call, we’ll gather your information and dispatch the nearest available truck.
We handle light-duty, medium-duty, and heavy-duty towing. That includes cars, pickup trucks, SUVs, vans, motorcycles, RVs, semis, tractor-trailers, dump trucks, and other commercial vehicles.
We serve motorists in and around San Antonio and El Paso, Texas. We help both residential and commercial customers throughout those service areas.